Support

support@almacq.com reaches the whole team. If it is about a specific order, include the order number shown on your receipt, which looks like #A214. That is usually enough for us to find everything else.

An order is wrong or late. Contact the restaurant first through the order screen. They can see the same order you do and can usually fix it fastest. If you cannot reach them, email us and we will step in.

You want a refund. Refunds are issued by the restaurant against the original payment. Ask them through the order screen, or email us with the order number.

You cannot sign in. Codes are sent by SMS to the number on the account. If nothing arrives, check the number is right and try again after a minute. Staff signing in to the point of sale use a 6-digit PIN from their manager, not a code.

You want to close your account. See Delete your account and data.

Sign in to the dashboard or the point of sale. If you have not signed up yet you can register a restaurant and be taking orders the same day.

If you have found a vulnerability, email privacy@almacq.com with enough detail to reproduce it. Please give us a reasonable window to fix it before disclosing it publicly. We will not pursue action against anyone who reports in good faith and does not access or modify other people’s data.