Cars, motos (okada), buses and parcels
Request a ride, hop on and go
Pickup now · or book up to 30 days ahead in the app
Ride types
A ride for every trip
Every option shows its price and when you will get there before you book. The price you see is the price you pay.
Rides
Economy
Affordable, everyday rides
Moto (Okada)
Beat the traffic on a motorbike
Comfort
Newer cars, top-rated drivers
XL
Room for 6, and the luggage
Packages
Courier
Send a package by motorbike
Courier Car
Bigger boxes, kept dry
Courier Van
Furniture, stock, a move
Drone
Small parcels by air
How it works
How to request a ride
- 1
Say where you are going
Open the Veltmo app and enter your destination. Your pickup is filled in from where you are.
- 2
Choose your ride
Economy, Moto (Okada), Comfort or XL, each with its price and drop-off time before you book.
- 3
Get matched with a driver
The nearest driver who can take your trip accepts it. Watch them come to you on the map.
- 4
Meet your driver
Check the car, the plate and the name, then read out your 4-digit PIN. The trip starts only with the right PIN.
- 5
Ride, pay, rate
Pay with cash or your Veltmo wallet, or put it on your business account. Rate the trip when you arrive.
Veltmo Bus · Live, route by route
The bus, on the same screen as your ride
Choose Bus where you would choose a car or a moto. Say where you are going and Veltmo finds the stop a short walk away, the next departures and the fare. Book a seat from your wallet, or just tap on.
Get the Veltmo appHow it works
Two ways to ride
Plan ahead or go on the day. Either way you pay from your Veltmo wallet and board in a second.
Book a seat
For the commute you make every day, or a trip you want to be sure of.
- 1Choose Bus on the ride screen and say where you are going
- 2Veltmo finds the stops a short walk from each end
- 3Pick the day, a departure and up to six seats; pay from your wallet
- 4Board with your card, phone or fingerprint: your seat is recognised
Free to cancel until 30 minutes before the bus leaves.
Turn up and tap on
No booking needed. Walk to a stop and get on the next bus with room.
- 1Find your stop and route in the app
- 2Tap your card, phone or fingerprint at the door
- 3The fare comes out of your wallet
- 4See every trip and what it cost in the app
Buses keep some of their seats for people who walk on.
Live buses
Know where your bus is
See it coming
Your bus on the map as it moves, and the minutes until it reaches your stop.
Told when plans change
A delay, a skipped stop or a cancelled trip, on your phone straight away. A cancelled booked seat is refunded to your wallet.
Every stop on the way
Where the bus is on its route, which stops are next, and when you will get off.
Your usual bus, in one tap
The app learns the bus you take most and offers the next one near your usual time. Ask, and it reminds you before you need to leave.
Help on board
Something wrong on the bus? Tap SOS and Veltmo’s safety team sees the bus and where it is, and calls you.
Veltmo’s own buses and drivers. A bus goes out only with its insurance and roadworthy certificate in date, every driver’s licence is checked, and Veltmo’s team watches every bus on the road. No route near you yet? Search for where you want to go in the app: new stops and routes start from where riders ask for them.
- Circle
- Kwame Nkrumah Ave · bus here
- Legon
- Madina
Boarding
Four ways to board, one wallet
Every bus has a validator at the door. Use whichever suits you; they all pay from the same Veltmo wallet and all recognise a booked seat.
Veltmo card
Tap it on the validator at the door. Link it to your account in the app; your money stays in your wallet, not on the card.
Virtual card in the app
Open Board in the Veltmo app and hold your phone to the validator. It works without signal, and the code changes every minute so it cannot be copied.
Tap your phone
On Android phones with NFC, open Board and hold your phone to the validator the way you would a card. No code to show.
Your fingerprint
Enrol once, in person and with your consent, and board with a touch. Optional, never required, and you can withdraw at any time.
Fares
Simple fares, paid in a tap
Each route has its own fares, shown in the app before you travel. Your trip history shows every tap and what it cost.
Safety and privacy
Built to protect your money and your data
Boarding is fast because the checks happen in the background, and you stay in control of every card and pass on your account.
Lost card? Stop it in seconds
Report it lost in the app and it stops working on every bus at once. Your balance is safe in your wallet.
Lost phone? Reset your pass
Sign in on another phone and reset your app pass. Passes on the old phone stop working on every bus.
Works without signal
Your phone keeps passes for the next few minutes and the validators keep working offline, so a weak signal never leaves you at the stop.
Your fingerprint is not ours to keep
Veltmo does not store fingerprints. A certified provider holds your enrolment, and withdrawing deletes it.
More ways to ride
More ways to use Veltmo
Plan your trip in advance
Reserve a ride from 15 minutes to 30 days ahead, or say when you need to arrive and Veltmo works out the pickup. Free to cancel until your driver is on the way.
Send items within the day
A courier picks up and delivers across town today: a motorbike for small things, a car or van for bigger ones. Track it to the door.
Stops and shared fares
Add stops on the way and split the fare with the people riding with you, all in the app.
Safety
Safety on every trip
Built into every ride, from pickup to drop-off.
Pickup PIN
Your trip starts only when the driver enters your 4-digit PIN, so you always get into the right car.
Share your trip
Send a link so someone you trust can follow your ride live, without an account.
Checked drivers
Drivers sign up with their licence, insurance and vehicle, and are approved before their first trip.
Ratings both ways
You rate the driver and the driver rates you, so both sides stay accountable.
Questions
Frequently asked
Veltmo Bus is a network of everyday buses on fixed routes and timetables, for getting to work, the market or anywhere along the way. In the Veltmo app the bus is on the ride screen, beside the car and the moto: book a seat ahead, or turn up at a stop and tap on.
It’s easier in the apps
All apps and how to installNo Android phone? Use Veltmo in your browser at go.veltmo.com.