Delete your account and data

Open Settings, then Account, then Delete account, and confirm. The account is closed immediately and the deletion described below begins.

Send a message to support@almacq.com from the email address on the account, or including the phone number on the account, with the subject Delete my account.

We will verify that the request came from the account holder before acting on it, which normally means a one-time code sent to the phone number or email on file. We confirm completion within 30 days.

• Your name, phone number, and email address.
• Your saved delivery addresses.
• Your saved card references, so no card can be charged again.
• Your push notification tokens and device registrations.
• Your reviews and their contents.
• For riders: your uploaded identity and vehicle documents, and your stored location history.

Some records cannot be erased on request because we are legally required to keep them. These are retained in a form no longer linked to your name or contact details:

• Order and payment records, including refunds and payouts, for the period Ghanaian tax and accounting law requires.
• Records we are required to preserve for an open dispute, chargeback, or legal claim, until it is resolved.

Once those retention periods end, the remaining records are deleted on our normal schedule.

Staff and rider accounts belong to the restaurant that created them, so we will also tell that restaurant the account is being closed. Your employment records with them are theirs, not ours, and you should contact them directly about those.